Local Number Portability ( LNP ) provides a means for customers to change their phone number from one carrier to another carrier, in FaktorTel's instance this means you can port your existing home phone number to FaktorTel.

FaktorTel is able to provide Porting of PSTN and ISDN Numbers from the following providers to our network:

Telstra / Optus / AAPT / Primus

You must have an active FaktorTel account to port your number.
FaktorTel is able to port numbers for the following areas:
Click Here for a list of available areas.

If in doubt please call us on 1300 731 625 for further information.

1. Due to the need to communicate with your originating carrier to port a number, standard turnaround for a port request is typically " 10 WORKING DAYS " ( 5 for the port verification and 5 for the actual port ). FaktorTel has no control over these timelines, as they are set by legislation and the response time of the originating carrier, therefore a precise time frame cannot be guaranteed.

2. If your number is connected to a DSL ( ADSL ) service and you port that number to VoIP ( FaktorTel ) your DSL service may be cut off and will not be able to be put back on until the number is ported away from FaktorTel. We strongly recommend that you
DO NOT port a number that is connected to a DSL ( ADSL ) service.

3. By Porting the above telephone number(s), the service associated with that telephone number is disconnected from the existing Service Provider’s network and may result in finalization of the account for that service.
Please do not disconnect your number before commencing the Porting process

4. Although you have the right to port the telephone number(s), there may be costs and obligations imposed by your current Service Provider associated with the port which may include early termination fees and / or Porting fees. Please check with your existing carrier before submitting a port request.

5. Not all numbers can be ported. FaktorTel will attempt to port your number. However, in some circumstances the port may be rejected by the holding carrier.

6. Porting your DID from another VSP may not work. In most circumstances, it will not, unless we have a bilatteral agreement with their carriers which may or may not hold the number.

Port a Single Number:

$55.00 Charged Once, then $3.00 per month, per number.

Complex Ports: ( ISDN, etc. )

1-5 numbers: $440 plus GST ( $484.00 inc GST ) 6-20 numbers: $540 plus GST ( $594.00 inc GST ) 21-100 numbers: $770 plus GST ( $847.00 inc GST )

FaktorTel can only process ports for existing FaktorTel customers,
so please ensure that you have an active account with a 095X XXXX account number.

To port your number,
please complete, and send the following Port Authority Form with a COMPLETE COPY ( including ALL pages ),
of the MOST CURRENT PHONE BILL to, Fax number: 07 5574 1637
OR
Scan and Email them to: porting@faktortel.com.au

Once your forms have been received a FaktorTel representative will be in contact with you to arrange and confirm the number port.

Residential and Business Port Authority Form - 470 Kb PDF - Editable Form Fields using Adobe Acrobat Reader