1. Due to our need to communicate with your originating carrier for porting a number, standard turnaround time for a porting request is typically " 10 WORKING DAYS " ( 5 for the port verification and 5 for the actual port ).
FaktorTel has no control over these timelines. They are determined by legislation and the response time of the originating carrier. Therefore, a precise time frame cannot be guaranteed.

2. If your number is connected to a DSL ( ADSL ) service and you port that number to VoIP ( FaktorTel ), your DSL service may be cut off and will not be able to be resumed until the number is ported away from FaktorTel.
We strongly recommend that you DO NOT port a number that is connected to a DSL ( ADSL ) service.

3. By Porting the above telephone number(s), the service associated with that telephone number is disconnected from the existing Service Provider’s network and may result in finalization of the account for that service.
Please DO NOT disconnect your number prior to commencing the Porting process.

4. You obtain the right to port your telephone number(s), however, there may be costs and obligations imposed by your current Service Provider, associated with the port which may include early termination fees and / or Porting fees.
Please check with your existing carrier prior to submitting a Porting request.

5. NOT all numbers can be ported. FaktorTel will attempt to port your number.
However, in some circumstances, the port may be rejected by the holding carrier.

6. Porting your DID from another VSP may not be possible. In most circumstances, it won't be possible unless we have a bilatteral agreement with the carriers whom may, or may not hold the number.

Port a Single Number:

$55.00 Charged Once, then $3.00 per month, per number.

Complex Ports: ( ISDN, etc. )

1 - 5 numbers: $440 plus GST ( $484.00 inc GST ) 6 - 20 numbers: $540 plus GST ( $594.00 inc GST ) 21 - 100 numbers: $770 plus GST ( $847.00 inc GST )

FaktorTel can only process ports for existing FaktorTel customers,
so please ensure that you have an active account with a 095X XXXX USER ID.

To port your number,
please complete, and send the following Port Authority Form with a COMPLETE COPY ( including ALL pages ),
of the MOST CURRENT PHONE BILL to, Fax number: 07 5574 1637
OR
Scan and Email them to: porting@faktortel.com.au

Once your forms have been received a FaktorTel representative contact you to arrange and confirm the number port.

Residential and Business Port Authority Form - 470 Kb PDF - Editable Form Fields using Adobe Acrobat Reader