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Select a Topic Below to View the Answer / Solution
Asterisk / Trixbox
Billing
General Settings / Calling
Changing my VoIP PASSWORD
What Services can I dial on the FaktorTel Network?
Using Telstra Messagebank 101 with FaktorTel
How Do I Turn Voicemail On or Off in my account?
What are the menu options on the voicemail system? How do I access voicemail?
Can I add extra USER IDs ( 09 numbers ) to my account?
How can other people ring me on FaktorTel? Do I have an incoming number?
Can I use a single FaktorTel server to connect? What is the IP address of the FaktorTel servers?
Why isn't my device using the new codec I selected in "My Accounts"?
What codecs do FaktorTel support? Which is the best quality? Which suits my internet speed?
Do you support number porting on my plan?
General SIP and IAX Settings
Why is the system telling me to contact technical support when dialling a certain country?
International Dialling
How to Dial a Number
Known Router Issues
PBXs
Porting
Port Forwarding
Routers and Modems
Software Phones
Telephone Adapters ( ATA ) and Phones
Troubleshooting
Remote Support