The following are network status indicators for each section of the network. Due to the complexity and redundancy of the network, a FAILED indicator may not mean that you have definitely lost service. In most cases your calls will simply be re-routed around the problematic area. This service is provided to assist customers in diagnosing faults on their network by knowing more about what is happening on the FaktorTel network.

* Please keep an eye on the written notifications below in the event of a problem and a larger problem description.

KEY	STATUS
OK	Service is functioning correctly.
INVESTIGATING	A fault has been recognised on the service and is currently under investigation by our staff. Please check notices below.
FAILED	This service is currently in the failed state and is awaiting further investigation. Usually these faults are directly routed around.

NETWORK	STATUS
Main Voice Cluster	OK
Brisbane Termination	OK
Gold Coast Termination	OK
Sydney Termination	OK
Melbourne Termination	OK
Canberra Termination	OK
Adelaide Termination	OK
Perth Termination	OK
Hosted PBX Network	OK

*** KNOWN ISSUES, NOTIFICATIONS or UPDATES ***

01 / 09 / 2010 @ 12:56pm: Poor Call Quality from Telstra Customers.

FaktorTel is currently investigating a call quality issue which is affecting Telstra Broadband and Business Broadband customers.
It appears that Telstra customers are experiencing packet loss to the FaktorTel network which, as a result, is likely to be causing poor quality audio.

Carriers have been notifed of the issue and we are awaiting response from the IP Transit NOC's

No ETA currently exists on resolution of this issue.

Recommendation - Change to alternate ISP, if possible / available.

01 / 09 / 2010 @ 2:00pm: Update

FaktorTel has been advised that our carriers have switched routes away from the Telstra interconnect, however the issue is still occurring. FaktorTel Transit Carriers are currently working with Telstra engineers to track down and correct the issue.

01 / 09 / 2010 @ 4:00pm: Update

FaktorTel is still awaiting a resolution from Telstra and various upstream carriers on this issue.

01 / 09 / 2010 @ 4:45pm: Update

This issue has now been resolved.
Please view PDF issue report for more information if required: Download Issue Report Here