To connect to FaktorTel wholesale you can use either:

1. An IP PBX like Asterisk ( www.asterisk.org ) OR you can use other PBX's such as Cisco Call manager or IP enabled Siemens units along with other brands which support the SIP or IAX protocols.

2. Multiple SIP phones - You can connect 1 or more SIP phones to your wholesale connection directly.

When a call is made from your PBX or phone connected to FaktorTel wholesale the call willbe passed to FaktorTel, FaktorTel will then send your call to the closest point of presence we have to the area you are calling and then pass that call to Telstra, Optus or one of ourother providers where the call will then be sent to the house or premises you are calling.

All of this happens in approximately 1 second or less and is a relatively seemless process. All you need to do is place the call and FaktorTel takes care of the rest.

At present, FaktorTel has connectivity with 5 seperate PSTN networks across Australia, 3 Data providers and a high availability infrastructure.
In the rare event that there is a full carrier outage, FaktorTel's systems will automatically route your call to the next available network seemlessly. You shouldn't notice any difference.

FaktorTel has a Post-Paid model which allows you to be billed for calls on your Faktortel Wholesale account at the start of each calendar month ( approximately the 10th ). At present, we only have provision for billing via Credit Card, however, arrangements for large accounts can be made with direct deposit payments to increase efficiency and ease.

FaktorTel's Virtual PRI service allows you to purchase "xx" amount of lines for your use. With this in mind, FaktorTel guarantee's that you will be capable of receiving and making calls to the total value of lines you have at any point in time.
This is designed to give you some peace of mind. Knowing that you will not be suddenly "shut out" of the system if someone else is using a large amount of capacity.

Yes, FaktorTel can provide custom outgoing CallerID from your Wholesale / Business VoIP service.
To enable this on your account, you must call FaktorTel and fax, or scan through a current bill from your original provider proving that you own the number, or numbers you wish to send. Once we have these details and information, you will be capable of sending these numbers from your VoIP equipment through to FaktorTel, which can then be passed to the PSTN networks.