• FaktorTel - Providing huge savings with Business VoIP since 2004

Faktortel provide VOIP services Australia wide and strive to give you the best VOIP quality around.

Redundancy and uptime are our main concern



At FaktorTel we are proud of our network and do our best to bring you high quality VOIP services at low costs. FaktorTel’s core equipment resides in multiple data centres across Brisbane, Sydney and Melbourne.

Unlike most carriers, Over the Wire’s network allows us to connect to almost every ISP in Australia within a few milliseconds and with extreme focus on quality, allowing FaktorTel to offer crystal clear calling from almost any ISP in the country, no matter how large or small. This enables us to deliver the best VOIP quality possible.



FaktorTel’s Core network equipment consists of one of Australia’s only Clustered Asterisk environments with Dual to Ternary protection on all equipment including routers, load balancing servers, database servers and voice.
All of FaktorTel’s core equipment is supplied by DELL and runs the required server architectures for maximum uptime and availability.



FaktorTel is a part of the Over the Wire group of companies, with Over the Wire being one of Australia’s leading private data network, colocation, and managed cloud service providers for businesses. FaktorTel’s data network consists of a managed solution provided by Over the Wire, with our data connections monitored and manned 24×7, 365 days a year.



FaktorTel’s voice network is one of the largest VOIP networks in Australia.

Currently major voice infrastructure is housed in multiple data centre locations across Brisbane, Sydney and Melbourne, with connectivity with multiple national and international carriers for diversity and reach.

FaktorTel has been and continues to be a representative to the ACMA (Australian Communications and Media Alliance) for the rights and regulations of VOIP providers throughout the country and as such also has links to the IPND (Integrated Public Number Database) and new VOIP Technology items throughout it’s country wide voice network.



FaktorTel has several network engineers monitoring, upgrading and maintaining our network equipment. There is no time, night or day, that the voice network becomes un-monitored or unavailable to our Tech’s.

Our tech’s include contributors to the Asterisk Open Source project, software development staff for projects including vspPanel (www.vsppanel.com) and admins with large scale network experience including previous projects with TabCorp, Citibank and the ASX.



Owns equipment across the country: FaktorTel currently owns all of it’s equipment from point to point throughout Australia.
Data Center Redundancy: FaktorTel Currently uses secure data centres in Brisbane, Sydney and Melbourne which provide Generator and Battery Backup for all our servers.
Data Redundancy: FaktorTel leverages Over the Wire’s network expertise for FULL data redundancy.
Voice Redundancy: FaktorTel connects to multiple voice carriers along with a major fiber interconnect to the PSTN for maximum voice redundancy.
Staff: FaktorTel has several Linux and Asterisk network specialists whom solely look after and maintain equipment across the country, along with various technical support, sales and billing staff.

For more information about our VOIP services or if you need help selecting the best plans for your needs, please contact us for assistance.


Have a question? Let us know how we can help.

Call us on 1300 731 625 or leave your details and we'll be in touch with you soon

Available 9:00 am to 5:00 pm AEST, Monday to Friday