We take your security very seriously, which is why we use multi-factor authentication to protect your account.
The multi-factor authentication will add another level of security to your account.
Meaning, if someone had your details, they won’t be able to make any changes or purchases without the verification code.
The last thing we want is for someone who isn’t an authorised contact on your account to order additional services using your payment details.
How does it work?
It’s very simple.
When you call us and want to make changes or additional services, we will send you a one-time code to the mobile/email on the account to verify that we are talking to right person.
Simply recite the code back to our agent and we’ll know it’s you!
When you access the FaktorTel Portal, you’ll be asked to enter a one-time password code from your authenticator app as part of our Enhance Security Sign On.
What if I get the one-time code when I’m not expecting one?
If an unauthorised person is trying to make changes to your account and you get a one-time code, give us a call as soon as possible and let us know that you didn’t request the change.