Our Policies

• Acceptable Use Policy
• Appointment of Advocate
• Complaints Handling
• Credit Management Policy
• Critical Information Summaries
• Fair Use Policy
• Financial Hardship
• Pricing Policy
• Privacy Policy
• Scam Calls Fact Sheet
• Security Information
• Standard Form of Agreement (SFOA)

Master Service Agreement

• This MSA applies if you have an agreement that was entered into from 9 November 2023 onwards – Download
• This MSA applies if you have an agreement on foot that was entered into before 9 November 2023 – Download