As per the TCP code, FaktorTel allows the appointment of advocates and authorised representatives.
It is important to note the difference between the two before making the decision to appoint one. Here is a basic description of each:
Advocate means a person nominated by a Consumer to deal with a Supplier on the Consumers behalf (but unlike an Authorised Representative, does not act as the Consumers agent nor have authority to access any of the Consumers account information from the Supplier). A person acting as their Advocate has no power to act on the Consumers behalf and has no access to their information without the Consumer being present and agreeing to such action.
Authorised Representative means the person who has authority from a Consumer to deal with a Supplier on behalf of that Consumer as their authorised agent. A person made an Authorised Representative has the power to act on the Consumers behalf as if they are the Consumer or, if the Authorised Representative has more limited rights, the level of access that the Authorised Representative has been granted to the Customer’s information by the Customer.
To appoint an Advocate or Authorised Representative please fill in and send back the form located at the following link:
Advocate and Authorised Representative Form